Customer Care Agreements

1. 1 TECHNICAL BENEFITS

   • Supports the safety and reliability of your machine
   • Guaranteed 24/7 OEM Support
   • Tailored planned maintenance programme
   • Support with inspection and management of spare parts
   • Underpinned by our unique comprehensive monthly operational assessment report that is compiled and reviewed each month with specific feedback for your machine

2. 2 COMMERCIAL BENEFITS

   • Discounts of up to 10% on all services
   • Extended warranty terms
   • Surety of maintenance costs with a low fixed monthly fee
   • Helps to minimise costs related to insurance premiums by being able to demonstrate an OEM backed support contract
   • Prices are fixed for a 5 year duration

3. 3 SUMMARY

   • The highest level of support customised around your needs
   • Single point of contact for all issues
   • Fully supports a predictive maintenance strategy to maximise availability and reliable performance of your operation

CCA are based upon the Peter Brotherhood Five Dimensional (5D) Support Model

• Maximum reliability and availability of your equipment
• Correct spare parts, available at the right time
• Lower and more predictable cost of ownership
• The assurance that support will be available when needed
• Support for the extended life of machinery
• Predictable machine operation and maintenance